At Samrat ICT Ltd., we provide professional IT services, software development, and digital solutions. Please read this Refund Policy carefully before making any payment.
1. Nature of Services
All services offered by Samrat ICT Ltd. are digital, customized, and service-based. As such, refunds or returns are generally not applicable once services have been initiated.
2. Prepaid Services
- All services are provided on a prepaid basis, unless otherwise stated in a written agreement.
- Payments made for prepaid services are non-refundable and non-transferable.
- Once a service is purchased, it cannot be canceled before the timeline, returned, or refunded.
3. Advance Payments
- Any advance payment made to confirm, initiate, or reserve a project or service is strictly non-refundable.
- Advance payments cover initial project planning, resource allocation, system setup, and administrative costs.
- Advance payments will not be refunded in case of project cancellation, delay, or change of decision by the client.
4. Service Cancellation
- Clients may request cancellation of services by contacting us through official communication channels.
- Service cancellation does not entitle the client to any refund of prepaid or advance payments.
- Where applicable, services may continue until the end of the paid service period.
5. Exceptional Circumstances
- Refunds may be considered only if Samrat ICT Ltd. fails to deliver the agreed service due to internal operational reasons.
- Any refund decision will be made solely at the discretion of Samrat ICT Ltd. after internal review.
- Payment gateway fees, transaction charges, and applicable taxes are non-refundable.
6. Client Acknowledgment
By making any payment to Samrat ICT Ltd., the client confirms that they have read, understood, and agreed to this Refund Policy and its terms.
7. Contact Information
For any questions regarding this Refund Policy, please contact us:
📧 samratict@gmail.com
🌐 www.samratict.com